Warranty & Support
A custom commercial trailer is a major investment in your business. We don’t farm out our warranty claims to third-party brokers or leave you hanging after delivery. We build it in Stillwater, and we back it in Stillwater.
The Core Guarantees
Our manufacturer guarantees for custom trailers.
St. Croix Trailers Limited Warranty
Every new trailer manufactured by St. Croix Trailers is automatically covered by the applicable limited warranty beginning on the original purchase date; no separate warranty registration is required
Coverage varies by trailer series: Dump, Equipment, Deck-Over, and Aluminum Series include a 6-Year Limited Structural Warranty, 2-Year Comprehensive Workmanship Warranty, and 3-Year Finish Warranty. Food & Concession and Ice House Series include a 3-Year Limited Structural Warranty, 1-Year Plumbing Workmanship Warranty, 2-Year Electrical Workmanship Warranty, and 1-Year Fit & Finish Workmanship Warranty.
Custom Commercial Series warranty terms are defined in the individual build agreement based on the trailer’s construction and intended use. St. Croix Trailers warranties cover applicable workmanship and structural manufacturing performed by St. Croix Trailers; third-party equipment and components remain subject to their respective manufacturers’ warranties. Proof of purchase and applicable build documentation should be retained for warranty service.
How to File a Claim
1 Contact St. Croix Trailers
Call St. Croix Trailers at 651 300-9730 or email us at sales@stcroixtrailers.com with the information needed to review your claim:
- Purchase documents
- Your personal warranty agreement
- Your trailer details
- A description of the issue you’re experiencing
2 We Review Your Claim
We review your warranty information and the details of your issue. We may request additional images of the issue, video, or schedule an inspection.
3 Repair Approval
We review your warranty information and the details of your issue. We may request additional images of the issue, video, or schedule an inspection.
Service at Our Shop in Stillwater
You don’t have to chase down a dealer network; you’ve got us.
If you run into an issue, need a utility system services, or want to upgrade your commercial equipment later on, just bring it right back to the team that built it.
Our Stillwater shop handles maintenance, upgrades, and warranty repairs directly. No middleman.
Owner Maintenance Care
The trailer owner is responsible for regular inspection, maintenance, safe operation, and proper storage. Failure to maintain your trailer could result in a void of warranty coverage. Our suggested maintenance items:
Sealing
Running Gear
Winterization
Equipment
Cleaning
Loading
Power
Proper maintenance of your trailer will lengthen it’s time on the road exponentially.
Common Questions About Our Warranty
No. Coverage varies by trailer series and agreement. Review your specific warranty’s periods and exclusions; one advertised duration does not apply to every component.
Email sales@stcroixtrailers.com with your VIN or project details, purchase information, issue description and photos or video. Tell us when it started and stop using any unsafe system. We’ll coordinate the next step.
Contact us first. Covered work requires written authorization, including at an approved local shop. Confirm the scope and payment arrangement before authorizing repairs; submitting a bill afterward does not establish reimbursement.
The limited warranty excludes transport, travel, downtime and business-loss costs. The applicable warranty and any separate written arrangement govern coverage, subject to rights that cannot legally be waived.
No. Trailer workmanship and appliance warranties are separate. Manufacturer coverage varies by model and mobile use. Keep model numbers, serial numbers and purchase documents to identify the applicable coverage.